BitKingz Privacy Policy

We at BitKingz Online Casino are committed to protecting your personal data and respecting your privacy while you enjoy our games, sportsbook and promotions. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data when you register, log in, deposit, play or withdraw funds through our platform. By creating an account and using our services, you agree to the practices described below.

BitKingz Online Casino is operated by Novatrix SRL, incorporated under the laws of Costa Rica, registration number 3-102-893958, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Vixatrix Limited, a Cyprus company with registration number HE 459370, registered at Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol, Cyprus, is also named in connection with our operations. We hold e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and we operate in accordance with the regulatory framework this licence establishes.

Information We Collect

When you register a BitKingz account, use our BitKingz app, or access our services through the bitkingz.com website, we collect several categories of personal information necessary to provide our services and comply with our licensing obligations.

• We collect registration details, including your name, date of birth, address, e-mail address, phone number and chosen currency, when you complete the bitkingz register process.
• We collect identity verification documents, such as government-issued ID, proof of address and payment method ownership evidence, as part of our Know Your Customer (KYC) obligations before releasing any withdrawal.
• We collect financial data related to your bitkingz deposit and bitkingz withdrawal activity, including payment method details, transaction amounts and timestamps.
• We collect technical information such as your IP address, device identifiers, browser type and login history whenever you access bitkingz login on desktop, mobile browser or through the BitKingz casino app.
• We collect gameplay data, including your activity across our slots, live casino, crash games and sportsbook, wagering patterns, and bonus usage such as any bitkingz bonus, bitkingz promo code or bitkingz no deposit bonus you claim.
• We collect communications you send to our support team via LiveChat, e-mail or our FAQ section.

How We Use Your Information

We use the data we collect to operate, secure and improve BitKingz Online Casino, and to meet our legal and regulatory duties under our Tobique Gaming Commission licence.

• We use your data to create and manage your account, verify your identity, and enforce our one-account-per-person policy across household, address, e-mail, IP, phone number, card, e-wallet and device.
• We use your financial data to process deposits and withdrawals, confirm that funds originate from an account in your own name, and detect fraudulent or unauthorised transactions.
• We use your gameplay data to apply wagering requirements, calculate cashback, administer our Club of Kingz loyalty programme, and determine eligibility for offers including bitkingz free spins, bitkingz casino 50 free spins and other daily boosters.
• We use your location and country data to apply our restricted markets policy and to determine whether specific games, bonuses or the sportsbook are available to you.
• We use your contact details to send transactional messages, respond to support enquiries, and, where you have opted in, promotional communications regarding new bonuses or tournaments.
• We use technical and behavioural data to detect VPN use intended to bypass geo-restrictions, which is prohibited and may result in confiscation of winnings.

Sharing Your Information

We may share your personal data with trusted third parties where necessary to operate BitKingz Online Casino and fulfil our contractual and legal obligations.

• We share payment data with our payment processors. Paysafe transactions are processed by Dama N.V. and by Tronabriz Limited, both acting as Paysafe payment processors on our behalf.
• We share data with cryptocurrency exchange partners, including Mercurio and MoonPay, when you purchase crypto for use on our platform.
• We share information with our game providers and live dealer supplier, Evolution, to the extent necessary to deliver gameplay and settle results.
• We share data with regulatory bodies, including the Tobique Gaming Commission, and with the alternative dispute resolution body EGIS, where required for compliance or dispute resolution.
• We share information with fraud prevention and identity verification providers to complete KYC checks, which can take up to 30 working days to review.
• We do not sell your personal data to third parties for their own marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies across bitkingz.com and within our BitKingz casino app to remember your preferences, keep you logged in, and analyse how you use our slots, live casino and sportsbook. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use bitkingz login or maintain an active session.

International Data Transfers

Because we operate internationally, serving players across named markets including Germany, Australia, Canada, New Zealand, Norway and Arabic-speaking regions, your data may be transferred to and processed in Costa Rica, Cyprus, and other jurisdictions where our processors and partners are located. We take appropriate steps to ensure such transfers are protected by contractual and technical safeguards.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterwards as required by anti-money laundering rules, licensing obligations, and to resolve any disputes. Identity documents submitted for KYC purposes are retained in accordance with these same regulatory retention periods.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations tied to our licence and anti-fraud duties.
• You may object to or restrict certain processing, including marketing communications.
• You may withdraw consent for optional data processing at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. Our LiveChat is also available 24/7 for privacy-related queries in English.

Restricted Territories and Compliance

We do not offer our services to residents of restricted countries, including but not limited to the United States, United Kingdom, Cyprus, Netherlands, Poland and a further list of 28 jurisdictions in total. Players who access BitKingz Online Casino from a restricted territory, including through VPN use to bypass geo-restrictions, are not entitled to refunds or withdrawals, and any winnings obtained in violation of this policy may be confiscated.

Security of Your Data

We implement technical and organisational measures designed to protect your personal and financial data from unauthorised access, loss or misuse, both on our website and within the BitKingz casino app. However, no method of transmission or storage is completely secure, and we encourage you to use strong, unique passwords when accessing bitkingz login.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Where changes are material, we will notify you through our website or by e-mail. The English version of this policy prevails over any translated version, including our German, French, Norwegian and Arabic locales.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to our support team at [email protected], or use our 24/7 LiveChat available directly on bitkingz.com.